Payment
How should I use the coupon ?
You can enter the coupon code on the cart page or during checkout to apply it.
What payment options do you accept?
PayPal, Credit Cards
Do we charge customs duties?
By default, we do not charge any taxes or duties. Buyers are responsible for customs clearance.
If you would like us to handle customs clearance on your behalf, please contact us directly.
Product
(For decoden products) What phone models can be made?
All of phone models support making
(For decoden products)Do the charms easily come off?
Under normal use, they won’t fall off easily.
If they do come off during use, simply apply glue to the back of the charm and reattach it.
(For decoden products)What should I do if the surface of the case gets dirty?
If they get dirty later,you can clean it with alcohol as needed-for precise areas,gently dabbing with a cotton swab moistened with alcohol,or use alcohol wipes for broader cleaning.
(For decoden products)Are the IP figures genuine ?
Yes,they are 100% genuine.
Are these decoden cases waterproof?
The texture of the cream glue becomes drier and sturdier over time,and it has some water-resistant properties-but please avoid soaking it in water.Be gentle with it during the initial use.
Buying the product as a gift. Can you help write a greeting card?
Yes, please write your greeting card message in the Order Notes when placing the order.
Shipping & Return
What should I do if I received a defective or damaged item?
If you receive a defective one, Please contact me Support@kokorodiy.com as soon as possible and let me know the specific situation. I will do my best to solve it
How long will it take to receive the product after payment
Because the product is handmade, the total time required includes two parts: 1) the making time of the product (usually 10-25 days, depending on the difficulty of making), and 2) the shipping time (generally 5-25 working days, depending on the country/region, which can be found on the shipping policy)
What is Kokoro return policy?
Different reasons for returns may result in different handling methods. Please refer to our return policy for details