Payment
How should I use the coupon ?
You can enter the coupon code on the cart page or during checkout to apply it.
What payment options do you accept?
PayPal, Credit Cards
Do we charge customs duties?
By default, we do not charge any taxes or duties. Buyers are responsible for customs clearance.
If you would like us to handle customs clearance on your behalf, please contact us directly.
Product
What phone models can be made?
All of phone models support making
Do the charms easily come off?
Under normal use, they won’t fall off easily.
If they do come off during use, simply apply glue to the back of the charm and reattach it.
What should I do if the surface of the case gets dirty?
You can wipe it with alcohol to restore its shine.
Shipping & Return
What should I do if I received a defective or damaged item?
If you receive a defective one, Please contact me Support@kokorodiy.com as soon as possible and let me know the specific situation. I will do my best to solve it
How long will it take to receive the product after payment
Because the product is handmade, the total time required includes two parts: 1) the making time of the product (usually 15-25 days, depending on the difficulty of making), and 2) the shipping time (generally 5-25 working days, depending on the country/region, which can be found on the shipping policy)
What is Kokoro return policy?
Different reasons for returns may result in different handling methods. Please refer to our return policy for details