Privacy Policy

Introduction

At Kokoro (“we”, “our”, or “us”), accessible from kokorodiy.com, your privacy is one of our highest priorities. This Privacy Policy explains what personal information we collect, how we use and protect it, and your rights in relation to that information when you visit or make a purchase through our website.

—

 1. Information We Collect

 1.1 Personal Information

When you interact with Kokoro, we may collect personal information you voluntarily provide, including but not limited to:

1. Name
2. Shipping & billing address
3. Email address
4. Phone number
5. Payment details (processed via third-party payment gateway)

 1.2 Usage Data

We automatically collect certain information about your device and how you access our site, such as:

1.  IP address
2.  Browser type and version
3.  Operating system
4.  Referring/exit pages
5.  Pages viewed and time spent on pages
6.  Date/time stamps

 2. How We Use Your Information

We use the collected data for the following purposes:

• 1. Order processing – to fulfill your purchase, arrange shipping, and send you invoices and/or order confirmations.
• 2. Customer support – to respond to your inquiries, questions, and support requests.
• 3. Site improvement – to monitor and analyze usage trends, and improve our website’s functionality and user experience.
• 4. Marketing – to send you promotional emails about new products, special offers, or other information we think you may find interesting (you may opt out at any time).

 3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our site and hold certain information. Cookies help us:

1. Remember your preferences
2. Understand site usage and performance
3. Provide you with tailored content and ads

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our site may not function properly without cookies.

 4. Data Sharing and Disclosure

We will not share your personal information with third parties except in the following cases:

1. Service providers – third parties who perform services on our behalf (e.g., payment processors, shipping partners, email delivery services).
2. Legal requirements – if required to comply with legal obligations, protect our rights, or respond to lawful requests by public authorities.
3. Business transfers – in connection with a merger, acquisition, reorganization, or sale of assets, where your information may be transferred as part of that transaction.

—

 5. Data Security

We implement appropriate technical and organizational measures to protect your personal data. These include SSL encryption for data transmission and access controls. However, no method of transmission over the Internet is 100% secure; we cannot guarantee absolute security.

—

 6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

1. Access – request copies of your personal data.
2. Rectification – correct inaccurate or incomplete data.
3. Deletion – request that we erase your personal data.
4. Restriction – request that we restrict processing of your data.
5. Object – object to the processing of your data for certain purposes.
6. Portability – request transfer of your data to another service provider.

To exercise any of these rights, please contact us at  info@kokorodiy.com.

—

 7. Children’s Privacy

Our products and services are intended for customers aged 16 and above. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal data, please contact us so we can delete it.

—

 8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.

—

 9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Email: info@kokorodiy.com

Last Updated: May 9, 2025