*Note: If you are unsure about the Model of your device, please first find the Model No on the back of the device, and then confirm it using the following table
| Model |
Model No |
| Kindle Paperwhite 1 |
EY21 |
| Kindle Paperwhite 2 |
DP75SDI |
| Kindle Paperwhite 3 |
DP75SDI |
| Kindle Paperwhite 4 |
PQ94WIF |
| Kindle Paperwhite 5 |
M2L3EK |
| Kindle Paperwhite 5 Signature Edition |
M2L4EK |
| Kindle Paperwhite 6 |
SA568B |
| Kindle Paperwhite 6 Signature Edition |
SA569P |
| Kindle Colorsoft Signature Edition |
SA59CP |
| Kindle Oasis 2 |
CW24WI |
| Kindle Oasis 3 |
S8IN4O |
| Kindle 8 |
SY69JL |
| Kindle 10 |
J9G29R |
| Kindle 11(2022) |
C2V2L3 |
| Kindle 11(2024) |
RS23CV |
Product
1.What phone models can be made?
All of phone models support making.
2.Do the charms easily come off?
Under normal use, they won’t fall off easily.If they do come off during use, simply apply glue to the back of the charm and reattach it.
3.What should I do if the surface of the case gets dirty?
You can wipe it with alcohol to restore its shine.
1.What should I do if I received a defective or damaged item?
If you receive a defective one, Please contact me
Support@kokorodiy.com as soon as possible and let me know the specific situation. I will do my best to solve it
2.How long will it take to receive the product after payment?
Because the product is handmade, the total time required includes two parts: 1) the making time of the product (usually
15-25 days, depending on the difficulty of making), and 2) the shipping time (generally
5-25 working days, depending on the country/region, which can be found on the
shipping policy)
3.What is Kokoro return policy?
Different reasons for returns may result in different handling methods. Please refer to our
return policy for details
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